Terms and Conditions - Flowers West Wickham
Welcome to the Flowers West Wickham online store. By accessing our website and placing an order, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before making any purchases.
1. Introduction
These Terms and Conditions govern the use of the Flowers West Wickham website and the purchase of products from our online store. By using our services, you accept these terms in full. If you disagree with any part of these terms, you must not use our website or services.
2. Orders and Acceptance
When you place an order on our website, you are making an offer to purchase the products. All orders are subject to acceptance by Flowers West Wickham, and we reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, inaccuracies in pricing or product descriptions, or suspected fraudulent activity.
2.1 Order Confirmation
Upon receiving your order, you will receive an email confirming the receipt of your order. This email does not signify our acceptance of your order. A further email will confirm whether your order has been accepted or not.
3. Pricing and Payment
All prices displayed on our website are in British Pounds (£) and include VAT unless otherwise stated. Prices are subject to change without notice.
3.1 Payment Methods
- Credit/Debit Cards (Visa, MasterCard, American Express)
- PayPal
- Bank Transfer
- Cash on Delivery
Payment must be made at the time of ordering unless otherwise agreed upon.
4. Delivery
We strive to deliver your orders promptly. Delivery times are estimates and are not guaranteed, especially during peak periods such as holidays.
4.1 Delivery Charges
Delivery charges vary depending on your location and the size of your order. These charges will be clearly indicated during the checkout process.
4.2 Delivery Area
Flowers West Wickham delivers to all areas within West Wickham and surrounding regions. If you are unsure whether we deliver to your area, please contact us before placing your order.
5. Returns and Refunds
Your satisfaction is important to us. If you are not satisfied with your purchase, please contact us within 24 hours of delivery to arrange a return or exchange.
5.1 Conditions for Returns
- Flowers must be returned in their original condition.
- A valid proof of purchase is required.
- Custom orders may not be eligible for returns unless they arrive damaged or defective.
Refunds will be processed using the same payment method you used to place your order. Please allow up to 14 days for the refund to be processed.
6. Product Information
We strive to ensure that all products are described as accurately as possible. However, we do not warrant that product descriptions or other content on the website are accurate, complete, reliable, current, or error-free.
6.1 Availability
All products are subject to availability. In the event that an item is unavailable after your order has been placed, we will notify you as soon as possible and provide a full refund or an alternative product.
7. Intellectual Property
All content on the Flowers West Wickham website, including text, graphics, logos, images, and software, is the property of Flowers West Wickham or its content suppliers and is protected by UK and international copyright laws.
7.1 Usage Restrictions
You may not reproduce, distribute, modify, or create derivative works of any content without our express written permission.
8. Limitation of Liability
To the fullest extent permitted by law, Flowers West Wickham shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from (a) your use of our website; (b) your inability to access or use the website; (c) any unauthorized access to or use of our servers and/or any personal information stored therein.
9. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms or your use of our services will be subject to the exclusive jurisdiction of the courts of England and Wales.
10. Changes to Terms and Conditions
Flowers West Wickham reserves the right to modify these Terms and Conditions at any time. Any changes will be effective immediately upon posting on our website. It is your responsibility to review these terms periodically. Continued use of the website after any changes constitutes acceptance of the new Terms and Conditions.
11. Privacy Policy
Your privacy is important to us. Please refer to our Privacy Policy to understand how we collect, use, and protect your personal information.
12. Termination
Flowers West Wickham may terminate or suspend your access to the website at any time, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms and Conditions.
13. Indemnification
You agree to indemnify, defend, and hold harmless Flowers West Wickham, its officers, directors, employees, and agents from and against any and all claims, damages, obligations, losses, liabilities, costs, or debt, and expenses arising from your use of the website or your violation of these Terms and Conditions.
14. Severability
If any provision of these Terms and Conditions is found to be unenforceable or invalid by a court, the remaining provisions will remain in full effect.
15. Entire Agreement
These Terms and Conditions constitute the entire agreement between you and Flowers West Wickham regarding your use of the website and supersede all prior agreements and understandings.
