Flower Return and Refund Policy
At Flowers West Wickham, we pride ourselves on delivering the freshest and most vibrant flowers to our customers. However, we understand that sometimes things don't go as planned. This page outlines our Returns, Refunds, and Complaints policies to ensure your satisfaction.
Our Fresh Flowers Guarantee ensures that every bouquet you receive meets our high standards of quality. If you experience any issues with the freshness of your flowers, please let us know within the specified freshness window for a swift resolution.
We are a trusted local London florist, proudly serving households and businesses in the West Wickham area and beyond. Your satisfaction is our top priority, and we are here to assist you with any concerns you may have.
Damaged-on-Arrival Policy
Receiving damaged flowers can be disappointing. If your order arrives with any damaged or wilted flowers, please notify us immediately. We require photographs of the damaged items to process your claim efficiently.
Once we receive your notification and supporting images, we will assess the situation and provide you with options for a refund or replacement. Our goal is to ensure that you are happy with your purchase and that any issues are resolved promptly.
Please contact us within 24 hours of receiving your order to report any damage. Timely communication helps us address the problem effectively and maintain the high standards you expect from Flowers West Wickham.
Freshness Window
We guarantee the freshness of our flowers for up to five days from the date of delivery. To maintain optimal freshness, we recommend keeping your flowers in a cool place away from direct sunlight and excessive heat.
If you notice that your flowers are not as fresh as expected within the freshness window, please reach out to us. We are more than happy to offer a replacement bouquet or discuss a suitable refund based on the condition of the flowers.
Our commitment to freshness means we carefully select and handle each arrangement to ensure it arrives in perfect condition, ready to brighten your day or any special occasion.
Refund and Replacement Options
Your satisfaction matters to us. If you are unsatisfied with your purchase for any reason, please contact us to discuss your options. We offer full refunds or replacements for eligible orders based on our policies.
Refunds are processed using the original method of payment and will be completed within 7-10 business days. Replacement orders will be dispatched promptly to minimize any inconvenience.
To initiate a refund or replacement, simply reach out to our customer service team with your order details and the reason for your request. We strive to handle all requests with care and efficiency.
Complaints Process
If you have any complaints regarding your order or our services, we encourage you to contact us directly. Providing detailed information about your experience helps us improve and address any shortcomings.
Our complaints process is straightforward and customer-focused. We listen to your concerns, investigate the matter, and take appropriate actions to resolve the issue to your satisfaction.
We value your feedback and are dedicated to ensuring that every interaction with Flowers West Wickham is positive. Your trust is important to us, and we aim to rectify any problems promptly and effectively.
